Complaints Procedure

Sometimes things go wrong, where it does, it is important that we seek out and respond to feedback provided by our clients and third parties with whom we operate.

Cayman National has a Complaints Process which has been approved by the board and complies with the regulatory requirements as set out in the Financial Services Rulebook.

If you have a problem or a complaint, please raise the issue with your usual point of contact at Cayman National first. Alternatively, please contact our managing director, the heads of our banking and fiduciary services areas, or our compliance manager.

We aim to resolve complaints within five business days. If we need more information, or a more detailed or fuller investigation is required, we might not be able to achieve this target, and we will advise you accordingly. We will also let you have details of our complaints processes and, for personal complainants, we will also give you details of how to contact the Isle of Man Financial Services Ombudsman.

The best way to learn more about how we can help is by giving us a ring.